Management and Organizational Behavior Case Study

Management and Organizational Behavior - Case Study Example r higher positions before sourcing from outside the company as evidenced by the promotion of Aaron Nelson and Kyle Christiansen from state billing office manager to the VP of Technology and director of the new unit of Medical Billing respectively (Case Study: Growth Pains at Mountain States Healthcare 1). Mountain States Healthcare was facing issues of high turnover in the recently consolidated medical billing directorate and was anticipating failing cash flow. These issues were drawing largely from the inflexibility of the leadership of Kyle Christiansen. Christiansen was instigating changes that were causing undesirable results especially on the employees working in his unit. Christiansen made promises to his employees when he rose to power but after two months, he was not delivering on these promises, and this made his juniors doubt his ability. The employees were aggravated over the cut-down of their work roles and flextime. Those in the offices that were being closed down were living for jobs in other companies. The software in the directorate was failing due to overloading. The postponement of issues addressed to Christiansen, his oversimplification of some, and excessive exertion of his authority demonstrated the ineffectiveness of his leadership (Case Study: Growth Pains at M ountain States Healthcare 3). The decision by the Board of Directors of Mountain States Healthcare to expand operations to states beyond Utah was a desirable aspect of the company’s management process. This is because the growth in profits would have led to the company outgrowing the potential of its initial market share. Additionally, the fact that this expansion would increase the profitability of the company’s shareholders showed that the board emphasized social responsibility. The decision to outsource consultancy services on the concern of how to cut on unnecessary administrative costs showed that the board’s management process aspired for objectivity (Case Study: Growth